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If your Outlook doesn’t search your mailbox when using the Exchange Search Index, the problem is most likely with the Exchange server. The MSExchangeSearch service indexes an email message as soon as it gets into the mailbox database on the server. If Cached Exchange Mode is disabled, mailbox-side index (maintained by Microsoft Exchange Search Indexer) is used for mailbox searches. If Cached Exchange Mode is enabled in Outlook, the local index on your computer is used to find items. In this section, we’ll take a look at how Outlook search works if your mailbox is located on an Exchange server.
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It may take some time to rebuild the index and the performance of your computer may be temporarily degraded.In Outlook, go to File -> Settings -> Search.If search problem persists, it is recommended to completely reset and rebuild the index of Windows Search service.
TROUBLESHOOT MICROSOFT OUTLOOK 2013 HOW TO
How to Rebuild/Reset Outlook Search Index? Check Outlook index status as shown above and try to search something.
TROUBLESHOOT MICROSOFT OUTLOOK 2013 FULL
Give Outlook some time to complete the full indexing (it depends on the number and size of mailboxes and connected PST files). Check Microsoft Outlook in the indexing options and save the changes. Now you need to enable Outlook Indexing in Search Settings, which was previously disabled. Open an elevated PowerShell console and restart the WSearch service: Check Allow this file to have context indexed in addition to file properties -> click OK.
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Right-click the OST or PST file you need and select its properties.Select files one by one and click Open file location.Open File -> Account Settings -> Account Settings.In the properties of Outlook OST and PST files, make sure that their indexing is allowed (it is worth to do regardless of their indexing being already enabled in Windows Search Service settings). Close Outlook, and using the Process Manager, make sure there is no outlook.exe process running on your computer.Disable the indexing for Microsoft Outlook.To solve the problem, you should temporarily exclude Outlook from items that are scanned by the Windows Indexing Service. Enable Outlook Indexing by Windows Search Service If you haven’t made significant configuration changes in Outlook for a long time and indexing is still ongoing, then the problem with the Outlook index is obvious. If you have recently (up to 3-4 hours) performed these operations, you need to wait until indexing is complete. Outlook search index is rebuilt when you add a new mailbox or Outlook Personal Folder (PST) file, move e-mails between folders, etc. Outlook is currently indexing your items.